PATIENTS ARE FRUSTRATED WITH THEIR INSURANCE
58% wish their insurance company provided plans with lower deductibles so they can better afford the healthcare they need.
57% also say they wish their insurance plan provided more options for in-network doctors and specialists.
AND THEY BELIEVE THEIR INSURANCE COMPANIES HAVE A RESPONSIBILITY TO PAY MORE IN EMERGENCY SITUATIONS
81% of adults agree (61% strongly agree, 20% somewhat agree) that, insurance companies should pay for emergency services regardless of a patient’s in-network status, given that in most emergency situations patients are not able to choose their provider.
73% of adults say they believe it is unjustified when insurance companies refuse to pay doctors and hospital costs in situations of emergency out-of-network care. 55% say it is very unjustified, and 18% say somewhat unjustified.
THE SOLUTION IS CLEAR...
Patients support being removed from billing disputes between insurance companies and doctors and allowing an independent healthcare expert to negotiate a fair price. 65% of adults
...AND AN OVERWHELMING PREFERENCE.
69% of adults prefer allowing a third-party resolutions over allowing the government to set rates.
63% of adults support federal legislation establishing insurance network standards.
PATIENTS ARE CONCERNED WHAT GOVERNMENT RATE SETTING WILL MEAN FOR THEIR HEALTHCARE
63% of adults (33% somewhat, 30% strongly) said they are concerned that small communities that already face a shortage of hospitals and doctors would lose access to care if government officials set rates.
67% of adults (30% somewhat, 37% strongly) agree that Congress must protect access to healthcare for millions of Americans in rural communities that already face doctor shortages.
This poll was conducted from May 31 - June 01, 2019, among a national sample of 1,500 adults. The interviews were conducted online, and the data were weighted to approximate a target sample of general population adults based on age, race/ethnicity, gender, educational attainment, and region according to the Census Bureau’s 2016 Current Population Survey. Results from the full survey have a margin of error of plus or minus 3 percentage points.