PUBLIC SENTIMENT

Across party lines Americans overwhelming support putting an end to surprise billing, protecting the doctor patient partnership, and making insurance companies pay their fair share.

PATIENTS ARE FRUSTRATED WITH THEIR INSURANCE 

58% wish their insurance company provided plans with lower deductibles so they can better afford the healthcare they need.

57% also say they wish their insurance plan provided more options for in-network doctors and specialists.

AND THEY BELIEVE THEIR INSURANCE COMPANIES HAVE A RESPONSIBILITY TO PAY MORE IN EMERGENCY SITUATIONS 

81% of adults agree (61% strongly agree, 20% somewhat agree) that, insurance companies should pay for emergency services regardless of a patient’s in-network status, given that in most emergency situations patients are not able to choose their provider.

73% of adults say they believe it is unjustified when insurance companies refuse to pay doctors and hospital costs in situations of emergency out-of-network care. 55% say it is very unjustified, and 18% say somewhat unjustified.

WHEN IT COMES TO SURPRISE BILLING, PATIENTS KNOW THE REAL CULPRIT

Patients believe the responsibility for a majority of costs associated with surprise medical billing lays with insurance providers (80%)  rather than hospitals and doctors (15%) or patients (5%).

THE SOLUTION IS CLEAR...

Patients support being removed from billing disputes between insurance companies and doctors and allowing an independent healthcare expert to negotiate a fair price. 65% of adults

...AND AN OVERWHELMING PREFERENCE.

69% of adults prefer allowing a third-party resolutions over allowing the government to set rates.  

63% of adults support federal legislation establishing insurance network standards.

PATIENTS ARE CONCERNED WHAT GOVERNMENT RATE SETTING WILL MEAN FOR THEIR HEALTHCARE

63% of adults (33% somewhat, 30% strongly) said they are concerned that small communities that already face a shortage of hospitals and doctors would lose access to care if government officials set rates.

67% of adults (30% somewhat, 37% strongly) agree that Congress must protect access to healthcare for millions of Americans in rural communities that already face doctor shortages.

This poll was conducted from May 31 - June 01, 2019, among a national sample of 1,500 adults. The interviews were conducted online, and the data were weighted to approximate a target sample of general population adults based on age, race/ethnicity, gender, educational attainment, and region according to the Census Bureau’s 2016 Current Population Survey. Results from the full survey have a margin of error of plus or minus 3 percentage points.